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Nicole Hayes, PhD is a seasoned thought leader and researcher, career military officer, and entrepreneur with over 25 years of experience. 

As Chief Executive Officer of Organizational Solutions and Strategic Assessment (OSSA) Group, LLC, Dr. Nikki leads the organization in providing innovative solutions for clients in private and public sectors, academia, and nonprofit organizations. Her managerial, administrative, and consulting experience ranges from project management to organizational development and the management of human capital. Further Dr. Nikki aligns organizational behaviors, designs, and goals across the company, while identifying emerging trends for clients.

Tiffany Charles, MBA is a marketing executive experienced in developing brands, designing strategy, and delivering integrated marketing programs and events. She is a brand advocate and the voice of the consumer at every turn, developing detailed customer personas and experience journeys that turn insights into action.

She helps business owners understand and connect with target customers by leveraging traditional and innovative marketing tools and strategies.